Product Faults & Quality Issues

We want you to feel confident, comfortable and supported in every LadyB piece you purchase. While our garments are made with quality, delicate fabrics, we're here to help if something isn't quite right.

Something Wrong With Your Order?

If you believe your garment has a fault, please get in touch with us as soon as possible at ladybdesign10@gmail.com.

To help us understand the issue and resolve it quickly, please include:

• Your order number

• A brief description of the issue

• Clear photos showing the fault

We'll review the issue and get back to you with the best way forward.

What Happens Next?

If your item is confirmed to have a fault, we'll work with you on an appropriate remedy in line with your rights under the Australian Consumer Law.

Depending on the nature of the issue, this may include a replacement, repair or refund.

If your original item is no longer available, we'll help you find a suitable alternative or arrange a refund where applicable.

Return & Replacement Shipping

If your item is confirmed to be faulty, we'll cover the return postage costs and, where a replacement is provided, we'll ship your replacement to you at no additional cost.

Looking After Your LadyB Pieces

Our fabrics are designed to feel soft, comfortable and beautiful against the skin, so they deserve a little extra care.

For the best way to care for your garment, please refer to the care instructions included with your order or contact us at ladybdesign10@gmail.com if you're unsure.

Taking the time to care for your LadyB pieces properly will help keep them feeling and looking their best for longer.

Strong. Untamed. Unapologetic. Made to move with you.