Get In Touch

Have a question about sizing, your order, or just want to say hello? We'd love to hear from you. Fill out the form below and we'll get back to you within 1–2 business days.

Email Us admin@ladybdesign.com.au

Response Time Within 1–2 business days

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SHIPPING, RETURNS & REFUNDS

We want ordering from LadyB to be as easy as possible. Here's everything you need to know about payments, order changes and tracking.

Payment Options

We accept:

Visa
Mastercard
American Express
Shop Pay
PayPal
Apple Pay
Google Pay

Your payment is processed securely at checkout.

Need to Change or Cancel Your Order?

Changed your mind or spotted a mistake in your order? Contact us as soon as possible at admin@ladybdesign.com.au.

If your order hasn't been shipped yet, we'll do our best to update or cancel it for you.

We know you're excited to get your LadyB pieces, so here's everything you need to know about shipping and delivery.

Australia

Processing Your Order

Orders are typically packed and shipped within 1–5 business days using Australia Post.

During busy periods, launches or promotional events, processing may take a little longer than usual. We really appreciate your patience while we get your order ready.

Delivery Times

Once your order has been shipped:

Standard: approximately 3–7 business days
Express: approximately 1–3 business days

Delivery times can vary depending on your location and the carrier. Regional and remote areas may take a little longer.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address.

Enjoy free Standard or Express shipping on orders over $200.

What Happens If My Order Is Lost or Damaged?

If your tracking information shows that your parcel has been delayed, lost or damaged, please get in touch with us.

We'll contact the carrier and investigate what has happened. Depending on the outcome, we'll work with you on the appropriate replacement or refund.

What If Something I Ordered Is Out of Stock?

Occasionally, an item may become unavailable before we're able to fulfil your order.

If this happens, we'll contact you within 3 business days to let you know and arrange a refund or help you choose another piece you'll love.

New Zealand

We currently offer international shipping to New Zealand.

Delivery can take up to 15 business days, depending on your location and customs processing.

Please keep in mind that international orders may be subject to customs duties, import taxes or other fees. These costs are the responsibility of the customer and are not included in your LadyB order.

Customs processing can also affect delivery times, and unfortunately this is something we can't control.

Need a Hand?

If you have any questions about your order or shipping, don't hesitate to reach out to us at ladybdesign10@gmail.com.

We're always happy to help. ♡

We want you to love your LadyB pieces. If something isn't quite right, here's everything you need to know about returns, exchanges and finding your perfect fit.

Your rights under the Australian Consumer Law (ACL) always apply.

Changed Your Mind?

We understand that sometimes you simply change your mind. At this stage, we don't offer refunds, exchanges or store credit for change-of-mind purchases.

If you're unsure about sizing before ordering, we recommend checking the size guide on each product page or getting in touch with us—we're happy to help.

Need a Different Size?

Ordered the wrong size? No worries.

We offer size exchanges within 7 working days of your delivery, subject to availability.

To be eligible for an exchange, your item must:

Be unworn and unwashed
Be in its original condition
Have all LadyB tags attached
Be returned with its original packaging

Return postage is the responsibility of the customer.

If your preferred size is no longer available, you can choose another available style or receive a refund.

A Note About Our Sizing

We take all measurements manually with each garment laid flat, so measurements may vary by 1–3 cm. All measurements are provided in centimetres.

Freya Flare Pants: These are designed with a generous fit. We recommend sizing down for a more fitted look, or staying with your usual size for a more relaxed fit.

Origin Sweatpants: Available in two lengths—Standard and Extended. The Extended length is ideal for taller customers or anyone who prefers a longer fit.

Items We Can't Accept for Return

To keep our returns process fair and hygienic, we can't accept items that:

Have been worn or washed
Have had the LadyB tags removed
Have makeup, liquid or other marks
Have been damaged after purchase
Haven't been cared for according to our care instructions

Sale & Promotional Items

All sale and promotional purchases are final sale and aren't eligible for change-of-mind returns, exchanges or store credit.

This includes:

Sale items
Clearance items
Permanently marked-down items
Items purchased during promotional events
Items purchased using a discount code

Something arrived faulty? That's different.

If you receive an item with a fault or quality issue, please contact us. Your rights under the Australian Consumer Law still apply, including for sale items.

Something Not Quite Right?

If you believe your item is faulty or you've received the wrong item, please get in touch with us as soon as possible. We'll work with you to find the best solution.

We're a small, growing brand and genuinely appreciate your understanding. We want every LadyB experience to be a good one, and we're always happy to help where we can.

We want you to feel confident, comfortable and supported in every LadyB piece you purchase. While our garments are made with quality, delicate fabrics, we're here to help if something isn't quite right.

Something Wrong With Your Order?

If you believe your garment has a fault, please get in touch with us as soon as possible at ladybdesign10@gmail.com.

To help us understand the issue and resolve it quickly, please include:

Your order number
A brief description of the issue
Clear photos showing the fault

We'll review the issue and get back to you with the best way forward.

What Happens Next?

If your item is confirmed to have a fault, we'll work with you on an appropriate remedy in line with your rights under the Australian Consumer Law.

Depending on the nature of the issue, this may include a replacement, repair or refund.

If your original item is no longer available, we'll help you find a suitable alternative or arrange a refund where applicable.

Return & Replacement Shipping

If your item is confirmed to be faulty, we'll cover the return postage costs and, where a replacement is provided, we'll ship your replacement to you at no additional cost.

Looking After Your LadyB Pieces

Our fabrics are designed to feel soft, comfortable and beautiful against the skin, so they deserve a little extra care.

For the best way to care for your garment, please refer to the care instructions included with your order or contact us at ladybdesign10@gmail.com if you're unsure.

Taking the time to care for your LadyB pieces properly will help keep them feeling and looking their best for longer.

We want your LadyB pieces to look and feel their best for as long as possible. Our garments are made from premium fabrics that are soft, comfortable and designed to move with you—but they do need a little extra care.

Following these guidelines will help protect the shape, colour, softness and overall quality of your garments.

Please note that we may be unable to replace, exchange or refund items that have been damaged as a result of incorrect washing, drying or care.

1. Washing

Hand wash is best.
We recommend hand washing your garments in cold water with a mild, pH-neutral liquid detergent.

Using a washing machine?
That's okay! Choose a delicate or wool cycle, use cold water below 30°C and place your garment inside a mesh laundry bag.

Keep colours separate.
Wash light and dark colours separately to help prevent colour transfer.

Skip the bleach.
Avoid bleach and harsh stain removers, as they can damage delicate fabric fibres and affect the colour of your garment.

2. Drying & Storage

Don't wring.
Avoid twisting or wringing your garments while they're wet. This can stretch the fabric and affect the shape.

Air dry only.
Lay your garments flat to dry in the shade. Avoid hanging heavier pieces while they're wet, as the weight can cause them to stretch.

No tumble dryer.
High heat can shrink fabrics, damage fibres and affect the structure of your garment.

Store with care.
Keep your LadyB pieces in a cool, dry place away from direct sunlight. Fold knitwear rather than hanging it to help maintain its shape.

3. Ironing & Steaming

Steam is your best friend.
A garment steamer is the gentlest way to remove wrinkles and refresh your pieces.

Need to iron?
Use the lowest heat setting designed for delicate fabrics and turn the garment inside out first.

For extra protection, place a clean, damp cloth between the iron and the garment.

At LadyB Design, your privacy matters to us. We want you to feel confident when shopping with us and understand what information we collect, why we collect it and how we use it.

By using ladybdesign.com.au, you agree to the practices outlined in this Privacy Policy.

We may occasionally update this policy as our business, website or privacy practices change. We recommend checking this page from time to time for the latest information.

1. Information We Collect

When you shop with us, contact us, create an account or sign up for updates, we may collect information such as:

Your name
Email address
Phone number
Billing and delivery address
Order and purchase information
Information you provide when contacting our team
Any other information you choose to provide to us

We may also automatically collect some general information about how visitors use our website, such as your device, browser, pages visited and general location.

2. How We Use Your Information

We collect and use your information to provide you with the best possible LadyB experience.

This may include using your information to:

Process and fulfil your orders
Arrange delivery
Process payments
Contact you about your order
Respond to enquiries and provide customer support
Improve our website, products and services
Understand how customers interact with our website
Send marketing emails or updates when you've chosen to receive them
Maintain the security and functionality of our website
Meet our legal and regulatory obligations

We won't use your personal information for unrelated purposes without your consent, unless we're legally permitted or required to do so.

3. Marketing & Emails

If you choose to join our mailing list, we'll use your email address to send you things like:

New collection launches
Product updates
Special offers
Promotions
LadyB news and updates

You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

We won't add you to our marketing list without your consent.

4. Cookies & Website Analytics

Like most online stores, we use cookies and similar technologies to help our website work properly and understand how people use it.

Cookies may help us:

Remember items in your shopping cart
Improve your browsing experience
Understand which pages and products are most popular
Measure website traffic and performance
Recognise returning visitors
Improve our website and online shopping experience

Some cookies may be provided by third-party services we use for website analytics, advertising or payment processing.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.

5. Website Visitor Information

When you visit our website, certain technical information may be automatically recorded. This can include:

IP address
Browser type
Device type and operating system
General location information
Pages visited
How you arrived at our website
Website activity and interactions

We use this information primarily to understand website performance, improve our online store and provide a better customer experience.

6. Payment Information

Payments are processed through secure payment providers.

LadyB Design does not need to store your full credit or debit card details to process your order. Payment information is handled by the relevant payment provider in accordance with their own privacy and security practices.

7. Sharing Your Information

We don't sell or rent your personal information.

To run our business and provide your order, we may need to share relevant information with trusted service providers, such as:

Payment processors
Shipping and delivery providers
Website and e-commerce providers
Email and marketing platforms
Website analytics and technology providers

We only provide information that is reasonably necessary for these services to be carried out.

We may also disclose information where required or authorised by law.

8. Third-Party Websites

Our website may contain links to other websites, including social media platforms, payment providers or other services.

Once you leave the LadyB website, we aren't responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing them with your personal information.

9. Keeping Your Information Safe

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online service can guarantee complete security. We encourage you to take care when sharing personal information online and to keep your account and login details secure.

10. Your Privacy Choices & Access

You can contact us if you would like to:

Ask what personal information we hold about you
Request access to or correction of your information
Update your contact details
Unsubscribe from marketing communications
Ask us about how your information is being used

We'll do our best to respond to your request promptly and in accordance with applicable privacy laws.

11. User Content & Reviews

If you choose to submit a review, photograph, comment or other content to LadyB Design, please don't include personal information that you wouldn't want publicly shared.

By submitting content, you give LadyB Design permission to use that content for purposes such as displaying it on our website, social media or marketing materials, subject to any terms that apply to the platform or campaign through which it was submitted.

12. Intellectual Property

All content on the LadyB Design website—including our photography, designs, branding, graphics, text, logos and original product content—is owned by or licensed to LadyB Design and is protected by applicable intellectual property laws.

You're welcome to browse and shop our website for personal use, but please don't reproduce, copy, distribute or commercially use our content without our written permission.