Returns & Exchanges

We want you to love your LadyB pieces. If something isn't quite right, here's everything you need to know about returns, exchanges and finding your perfect fit.

Your rights under the Australian Consumer Law (ACL) always apply.

Changed Your Mind?

We understand that sometimes you simply change your mind. At this stage, we don't offer refunds, exchanges or store credit for change-of-mind purchases.

If you're unsure about sizing before ordering, we recommend checking the size guide on each product page or getting in touch with us—we're happy to help.

Need a Different Size?

Ordered the wrong size? No worries.

We offer size exchanges within 7 working days of your delivery, subject to availability.

To be eligible for an exchange, your item must:

• Be unworn and unwashed

• Be in its original condition

• Have all LadyB tags attached

• Be returned with its original packaging

Return postage is the responsibility of the customer.

If your preferred size is no longer available, you can choose another available style or receive a refund.

A Note About Our Sizing

We take all measurements manually with each garment laid flat, so measurements may vary by 1–3 cm. All measurements are provided in centimetres.

Freya Flare Pants: These are designed with a generous fit. We recommend sizing down for a more fitted look, or staying with your usual size for a more relaxed fit.

Origin Sweatpants: Available in two lengths—Standard and Extended. The Extended length is ideal for taller customers or anyone who prefers a longer fit.

Items We Can't Accept for Return

To keep our returns process fair and hygienic, we can't accept items that:

• Have been worn or washed

• Have had the LadyB tags removed

• Have makeup, liquid or other marks

• Have been damaged after purchase

• Haven't been cared for according to our care instructions

Sale & Promotional Items

All sale and promotional purchases are final sale and aren't eligible for change-of-mind returns, exchanges or store credit.

This includes:

• Sale items

• Clearance items

• Permanently marked-down items

• Items purchased during promotional events

• Items purchased using a discount code

Something arrived faulty? That's different.

If you receive an item with a fault or quality issue, please contact us. Your rights under the Australian Consumer Law still apply, including for sale items.

Something Not Quite Right?

If you believe your item is faulty or you've received the wrong item, please get in touch with us as soon as possible. We'll work with you to find the best solution.

We're a small, growing brand and genuinely appreciate your understanding. We want every LadyB experience to be a good one, and we're always happy to help where we can.